EClerx - Credit Controller_APM_Mumbai

eClerx is a leading productized services company, bringing together people, technology and domain expertise to amplify business results.

Our mission is to set the benchmark for client service and succession in our industry.

Our vision is to be the innovation partner of choice in technology, data analytics, and process management services.

Why eClerx?

• Dynamic Work Environment: Engage in innovative projects and a diverse team.


• Growth Opportunities: Enhance your professional journey with continuous learning.


• Inclusive Culture: Collaborate with a team that values every contribution

Job Summary:

We are seeking an experienced and proactive Credit Controller with a background in the travel industry to manage customer credit, collections, and receivables. The ideal candidate will be responsible for maintaining healthy cash flow, minimizing credit risk, and ensuring timely payments from travel agents, corporate clients, and B2B partners. This role requires strong financial acumen, industry-specific experience, and excellent stakeholder management skills.

Key Responsibilities:

• Evaluate creditworthiness of new and existing travel clients and set appropriate credit limits.


• Follow up on outstanding payments via calls, emails, and statements to ensure timely collections.


• Monitor and manage accounts receivable across travel agents, corporate clients, and B2B partners


• Resolve payment disputes and reconcile accounts in coordination with sales and operations teams.


• Maintain accurate records of credit terms, customer interactions, and payment history.


• Prepare aging reports, cash flow forecasts, and collection dashboards for management.


• Recommend accounts for suspension, legal action, or write-offs based on risk assessment.


• Ensure compliance with internal credit policies and travel industry standards.


• Support audits and financial reporting related to receivables and credit control.

Required Skills & Qualifications:

• 3+ years of experience in credit control or accounts receivable, preferably in the travel industry.


• Degree in Accounting, Finance, or related field.


• Strong understanding of travel agency operations, invoicing cycles, and payment structures.


• Proficiency in accounting software (e.g., Tally, SAP, Oracle, or travel ERP systems).


• Excellent communication, negotiation, and stakeholder management skills.


• High attention to detail and ability to work independently under tight deadlines.

Preferred Attributes:

• Familiarity with airlines refunds etc.


• Experience handling B2B / corporate clients in the travel.


• Ability to prepare MIS report/ PPT to show the spends


• Strong analytical/accounts skills and process improvement mindset.