Customer Service Administration - Sr Associate I

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Job Description:

The role is responsible for supporting merchant onboarding activities for Fiserv’s acquiring and payment processing business. Involves reviewing merchant applications, validating documents, updating internal systems, coordinating with internal teams, and ensuring accurate and timely completion of onboarding requests. This position will also manage back office operational activities (admin) for the internal departments and merchants managing back-office ticket resolution activities across operational queues involving reviewing of incoming tickets, validating request details, investigating issues, updating internal systems, coordinating with relevant internal teams, and ensuring accurate and timely closure of tickets within defined service level agreements. 

Job Responsibilities:

• Provide resolution to merchant request by processing the request with accuracy.
• Review, investigate, and resolve back-office tickets accurately within defined turnaround times and service level agreements.
• Validate ticket details, supporting documents, and system information to determine the appropriate resolution path.
• Identify and address merchant needs with a goal of complete satisfaction
• Follow standard operating procedures, compliance guidelines, and data protection requirements while handling merchant information.
• Recommend improvement in the processes to bring efficiency in the process.
• Achieve good productivity number, quality score and other parameters above benchmark to be competition

Skills/Experience:

• Good experience in back-office operations, preferably in merchant onboarding, payments, banking, fintech, or card processing.
• Excellent written, verbal, and interpersonal communication skills
• Proficiency and accuracy in typing, minimum typing of 40-50 word per minute
• Ability to organize, follow-up multiple tasks / details with accuracy and timeliness
• Flexible to work in rotational shifts/week-offs as per business requirement.

Education: Graduate

 Preference: Back-office, Card payment industry, customer support role experience

Excel knowledge & Computer/Laptop proficiency

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.