GEMGEM is a next-generation luxury C2C marketplace, pioneering the way people buy and sell authentic pre-owned fine jewellery online. Backed by decades of industry experience, we're combining deep domain expertise with cutting-edge tech to build a global platform with trust and transparency at its core.
Role Overview
We are looking for a UI/UX Designer to join our Surat-based product team and help elevate the customer experience across web and mobile touchpoints. As a UI/UX Designer at GEMGEM, you will be responsible for designing intuitive, high-quality digital experiences that align user needs with business goals. You will work closely with Product, Engineering, Marketing, and Business teams to translate complex requirements into elegant, user-first interfaces. This role requires strong UX thinking, refined visual design skills, and execution discipline to deliver seamless, consistent experiences across our e-commerce and marketplace journeys.
Key Responsibilities
User Experience & Research
Apply user-centered design principles across all product flows, including discovery, listing, checkout, and post-purchase journeys.
Conduct and interpret user research, usability testing, journey mapping, and persona development.
Translate insights into actionable design improvements that enhance usability and conversion.
UI Design & Prototyping
Design clean, modern, and intuitive interfaces aligned with GEMGEMs premium brand identity.
Create wireframes, interaction flows, and high-fidelity prototypes using tools such as Figma.
Ensure responsive, mobile-first design consistency across devices and platforms.
Collaboration & Execution
Work closely with Product Managers and Developers to translate requirements into functional designs.
Clearly communicate design rationale and incorporate feedback from cross-functional stakeholders.
Support implementation by collaborating during the handoff and QA stages.
Design Systems & Quality
Contribute to and maintain design systems, components, and style guides.
Ensure consistency, accessibility, and usability standards across all design outputs.
Iterate designs based on feedback, data, and evolving product needs.
Core Competencies & Expectations
Design & Technical Expertise
Strong proficiency in UI/UX design tools (Figma, Sketch, Adobe XD or similar).
Solid understanding of responsive design, usability heuristics, and interaction design.
Experience designing for e-commerce or marketplace platforms is a strong advantage.
Communication & Collaboration
Ability to clearly articulate design decisions to both technical and non-technical stakeholders.
Comfortable working in cross-functional, fast-paced environments.
Open to feedback and capable of iterative improvement.
Mindset & Execution
Strong attention to detail and commitment to high-quality outputs.
Proactive problem-solver who balances user needs with business objectives.
Adaptable to changing priorities and comfortable managing multiple projects simultaneously.
Required Qualifications
Bachelors degree in Design, Fine Arts, Computer Science, or a related field.
3–7 years of professional UI/UX design experience (e-commerce, marketplace, or consumer tech preferred).
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