CREDIT OPERATION EXECUTIVE

Digitide Solutions Limited seeks a diligent Credit Operation Executive to join our CLM Domestic BFSI – Manpower Back Office team. You will act as the primary liaison for credit‑related inquiries, oversee transaction validation, coordinate with internal and external partners, and uphold compliance standards while delivering a seamless customer experience.

Responsibilities

• Receive and acknowledge inbound credit inquiries via phone, email, and chat.
• Validate and process credit applications, amendments, and closures in accordance with policy.
• Investigate and resolve discrepancies, escalations, and exceptions promptly.
• Maintain accurate records in the credit management system and ensure data integrity.
• Communicate status updates and required documentation to customers and internal teams.
• Collaborate with risk, underwriting, and collections departments to facilitate smooth workflows.
• Prepare daily, weekly, and monthly operational reports for management review.
• Identify process improvement opportunities and suggest automation enhancements.
• Ensure compliance with regulatory and internal audit requirements.
• Provide training and guidance to junior staff on credit operation best practices.

Qualifications

• Bachelor’s degree in Finance, Business Administration, or related field.
• 2+ years of experience in credit operations, loan processing, or customer care within BFSI.
• Strong knowledge of credit policies, KYC, and regulatory guidelines.
• Excellent communication and interpersonal skills.
• Proficiency with MS Office and credit management software (e.g., SAP, Oracle).
• Detail‑oriented with strong analytical and problem‑solving abilities.
• Ability to work under pressure and meet tight deadlines.
• Team player with a proactive attitude toward continuous improvement.
• Fluent in English; additional regional language proficiency is a plus.
• High level of integrity and commitment to data confidentiality.