Senior Manager - Quality Assurance

About Carrier

Carrier is a global leader in intelligent climate and energy solutions, committed to creating healthier, safer, and more sustainable environments. With a legacy of innovation and a world-class, diverse workforce, we continue to lead by keeping customers at the center of everything we do. Our performance-driven culture fuels long-term value creation through strategic investments and bold growth initiatives.

The Role

This is a key leadership role at Container Refrigeration, headquartered in Singapore. The position drives a comprehensive manufacturing quality and operations strategy to ensure exceptional life-cycle experience with our products and services. Own operational quality closure and prevention engine at site level. It champions customer-focused quality initiatives and partners cross-functionally to elevate customer satisfaction and product reliability. Additionally, it plays a key role in integrating quality principles throughout new product development to ensure robust design, seamless launch execution, and accelerated innovation. This role leads initiatives within a matrix organization to achieve business results in cost, quality, and delivery while fostering a culture of Carrier Excellence.

Key Responsibilities

• Drive Product Quality and Reliability with cross-functional team to achieve best-in-class Quality performance and most optimized TCOPQ
• Accomplish exceptional customer experience in quality by either interacting directly with customers or indirectly through customer-facing teams
• Champion customer-focused quality initiatives across aftermarket service operations to ensure consistent customer satisfaction. Collaborate with service teams, technical support, and product engineering to address any customer quality concerns.
• Collaborate with Sales, Service, and other customers facing roles to ensure best-in-class customer quality experience with our products and services.
• Collaborate with Supply Chain, Engineering, PMO, others and own quality performance with both new products and existing products.
• Supplier Quality Assurance – Drive best-in-class Supplier Quality and owning Supplier Quality performance for every component integrated onto our products
• Factory Quality Assurance – Drive best-in-class Factory Quality and owning Factory Quality performance for every unit produced.
• Product Reliability and Field Performance – Drive best-in-class quality and reliability for our products.
• Manufacturing Operations – Drive transformative manufacturing strategies for best-in-class operations and command long-term sustainable operations advantage.
• Manufacturing Technology – Drive innovative manufacturing technologies and automation solutions to enhance productivity, quality and safety
  
  

• 10+ years of manufacturing and customer related experience with broad exposure across various aspects of production, quality, and operations.
• 5+ years of management experience including leading team and driving operational excellence.
• Ability to interact with customers and provide support in customer quality which ensuring manufacturing processes align with customer needs and expectations.
• Strong interpersonal and communication skills. Ability to engage effectively with stakeholders at all levels, fostering collaboration and teamwork.
• Analytical and problem-solving abilities to navigate complex challenges, optimize efficiency, and drive continuous improvement.
• Demonstrated agility and adaptability to excel in a dynamic manufacturing environment, responding swiftly to changes and implementing innovative solutions.
• Bachelors or masters degree in a relevant discipline, MBA preferred