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EXECUTIVE N - CUSTOMER SERVICE TECHNOLOGIST

Talentmate

India

21st May 2026

2605-6825-384

Job Description

Location:

Siliguri, WB, IN

Areas of Work: Customer Centricity Job Id: 14944

CSE is technical resources and provide technical support to front line either through site visits or over the phone.
CSE attend the complaint proactively if somebody is new in the system or on demand even an experienced TSE (Territory Sales Executive) is not able to understand the complaint technically.
As a Trainer – Basis on experience Conducting PTP for now joinees & conducting Shop Meets, Painter Meets & Dealer meets and educate them about right product usage and New products etc.
Keeping an eye on complaint trend and immediately highlighting any defective batch and hence restricting possible complaints from the field.
Also, Capturing Market Practices, Conducting Color Sure Audits and sharing the reports to Sales team as preemptive measures to stop complaints from the field.
Duplicate Material / Counterfeiting issues – CSE immediately provides field support to legal team in decided protocol and we have done successful raids in the past against such people or Manufacturer

Testing New products / Formulations – Working along with R&T to test new products or formulations on the field before launch of the product

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Siliguri ,West Bengal
Company Website:	http://www.asianpaints.com	Job Function:	Customer Service
Company Industry/ Sector:	Manufacturing

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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