Trainee- Support Analyst

About Temenos

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

VALUES

Care About Transforming The Banking Landscape.

Commit to being part of an exciting culture and product evolving within the financial industry.

Collaborate effectively and proactively with teams within or outside Temenos.

Challenge yourself to be ambitious and achieve your individual as well as the company targets.

Trainee - Support Analyst

Company:** Temenos Headquarters S.A.

Job Summary

We are seeking a highly motivated and enthusiastic Trainee Support Analyst to join our team. This entry-level position will provide an excellent opportunity to develop foundational IT support skills and contribute to the efficient operation of our systems and services.

Job Responsibilities

• Assist in categorizing and classifying IT support requests and issues.
• Provide basic computer skills support and guidance to users.
• Learn and assist with fundamental database administration tasks, including using database user interfaces and querying.
• Support document management processes and maintain organized IT documentation.
• Assist with expert system management activities under supervision.
• Support graphics card installation and troubleshooting.
• Participate in general Information Technology (IT) support activities.
• Contribute to IT testing efforts for new software and updates.
• Assist in knowledge management initiatives, including documenting solutions and best practices.
• Support metadata management to ensure data consistency and accessibility.
• Learn and assist with office systems management tasks.
• Support operating system setup and maintenance procedures.
• Assist with program installation and versioning control.
• Communicate clearly and effectively with users and team members to resolve issues.
  
  

• Demonstrated proficiency in basic computer skills.
• A strong interest in information technology and a desire to learn.
• Basic understanding of categorization and classification principles.
• Ability to learn and adapt to new software and systems quickly.
• Excellent verbal communication skills.
• Strong problem-solving aptitude and attention to detail.
• Familiarity with basic office software.
  
  

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if youre getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leaves: 2 weeks of paid leave each year for study or personal development