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Learning and Quality Manager

Talentmate

India

9th May 2026

2605-1935-1452

Job Description

Access all function of computer system according to established procedures and standards.
Establish par levels for training supplies and equipment. Complete requisitions to replenish shortages or additional items needed.
Monitor and ensure that departmental areas are kept clean and organized at all times.
Create Annual Training Plan, Monthly Training Calendar and Weekly Training Notification
Record all training activities in the Training Report
Compile MyLearning completion certificates for audit purposes
Develop creative and informative communication systems, i.e., bulletin boards, newsflashes, and responsible to share information related to Quality Score and Quality improvement initiatives
Secure and coordinate recognition benefits for colleagues (i.e., movie tickets, retail discounts)
Maintain confidentiality and security of colleagues and hotel records.
Assists to maintain respectful relationship with third parties as owning company, auditors, and local authorities.
Follow up on any Service Audit conduct by IHG or other audit services
Attend designated meetings.
Successful completion of the MyLearning required training.
Prepare and send all designated corporate reports.

Technical Responsibilities

Maintain complete knowledge at all times of:
All hotel features/services, hours of operation.
Daily house count and expected arrivals/departures.
Scheduled in-house group activities, locations and times.
All hotel and departmental standards and procedures.
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
Review and track the quality score and update the leadership team on the progress
Motivate deep analyze of Guest feedback, identifying root causes and set up corrective action to improve Guest experience, satisfaction and engagement level.
Cultivate innovation for the IHG Luxury & Life Style Hotel Guest Journeys and track on the progress
Conduct IHG Luxury & Life Style Hotel Culture Orientation and other training required by IHG Luxury & Life Style Hotel and IHG as needed.
Oversee IHG Academy recruitment. Prepare strategy and plan to select top candidates in schools world-wide.
Coordinate all leadership development training.
Arrange and develop training programs for IHG Academy programs as needed
Participate or conduct in daily departmental briefing. Attend and participate in other departmental brefing
Inspect grooming and attire of colleagues
Conduct annual needs assessments to evaluate training needs within the Hotel.
Tour each department daily; look for safety hazards and check staff adherence to hotel policies and procedures and brand standards
Monitor the staffs interaction with guests and colleagues ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Assist departmental staff with their job functions to ensure optimum service to guests/ colleagues.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Review defects and variances daily to evaluate trends and put into action the appropriate quality improvement tools.
Instruct on quality principles and theories, and give mentorship for Quality Improvement Team
Be an ambassador of IHG Luxury & Life Style Hotel, IHG, and all standards and policies.
Prepare the appropriate reports for Executive Committee.
Prepare feedback tools to measure the effectiveness of training activities.

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Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Shimla ,Himachal Pradesh
Company Website:	http://www.ihgplc.com	Job Function:	Quality Assurance & Control
Company Industry/ Sector:	Hospitality

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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