Order Management Specialist

The Opportunity

Energy System Project Manager leads the execution of projects and ensures that all related activities are performed in accordance with company policies, contractual agreements, quality standards, health, safety & environment requirements, financial targets, as well as schedule commitments. Supports the organization in process improvement to continually increase the effectiveness of project execution. Leading the project team, establishing the project execution approach and overseeing project hand-over, execution planning, monitoring and control activities for both internal and external resources to accomplish all project goals. Effectively monitoring and controlling project progress and efficient resource utilization. Monitoring and controlling project financials, overseeing project invoicing status, cost, expenses and cash flow. Identifying, qualifying, quantifying and managing project risks, and ensuring that all opportunities are identified and pursued. Driving the formal acceptance of the project, ensuring contract close-out and its acknowledgement by the customer. Procuring all required services, materials and equipment from external and internal suppliers, including suport in negotiations, claims and project changes. Building and maintaining strong relationships with internal and external stakeholders. Acting as the key contact for the customer and an escalation point for project issues A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities may include: Managing projects / processes, working independently with limited supervision. Coaching and reviewing the work of lower level professionals. Problems faced are difficult and sometimes complex.

How You’ll Make An Impact

• Manages or performs work across customers in multiple countries related to orders and execution of the orders.
• An Experienced Professional applies practical knowledge of job area typically obtained through advanced education and work experience.
• Co-ordinate with factory to ensure customers deliveries requirements are fulfilled.
• Problems faced are difficult but typically not complex. Need excellent problem-solving skills.
• May influence others within the job area through explanation of facts, policies and practices.
• Responsible for all the customers’ orders for the assigned Area – from order booking to dispatch and delivery to customer place including export documentation/ invoicing knowledge.
• Customer assistance: Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
• Sales & operations Planning: Responsible for sales and operations planning for customers.
• Customer relations: Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
• Data analysis: Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.
• MIS: Responsible for monthly reporting for order & revenue.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business
  
  

Your background

• Bachelors in electrical engineering or equivalent degree with 5-8 years of experience
• Experience in Order handling / Order management. Experience in Switchgears industry is added advantage.
• Excellent communications skills. Good hold on English.
• Analytical and problem-solving skill with ability to manage multiple tasks.
• Handled Export order execution.
• Must be familiar with SAP environment.
• Well versed with MS Office
• Proficiency in both spoken & written English language is required
  
  

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

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