IT Technician

    Sr.

                      JOB Description- Primary Responsibility

    1.

Providing technical assistance to end-users by responding to support tickets, phone calls, and emails in a timely and professional manner.

    2.

Diagnosing and resolving hardware and software issues for end-users, including desktops, laptops, printers, and mobile devices.

  3.

Setting up and configuring new hardware and software for end-users, including operating systems, applications, and peripherals.

  4.

Installing, configuring, and maintaining end-user software, such as email clients, web browsers, and productivity software.

  5.

Troubleshooting network connectivity issues for end-users, including both wired and wireless connections.

  6.

Conducting basic system administration tasks, such as user account management and file and folder permissions.

  7.

Participating in ongoing training and development activities to build technical knowledge and skills.

  8.

Providing training to new employees on the use of the companys software and applications to ensure that they can effectively carry out their job responsibilities.

    9.

Following standard operating procedures for IT service delivery, including incident management, problem management, and change management.

  10.

Communicating effectively with end-users to understand their needs and provide appropriate solutions.

  11.

Documenting technical procedures and creating knowledge base articles to improve the efficiency of the IT support team.