Support Service Program Manager

Job Description

As a Support Service Program Manager, you will be responsible for managing and handling vendors and their related services to US and international customers. Should have hands-on planning and coordination on vendors contract renewals and performance management. Also responsible for timely reporting to

Job Responsibilities

• Vendor Selection:
• Sourcing of Local, Regional & Global Vendors for 3PS Services in Americas, EMEA and APAC
• Preparing a detailed cost analysis of vendor quotes and doing comparatives.
• Setup primary and Secondary Vendors per IT Asset product SKU and IT staffing & professional service SKU
• Vendors Contracts:
• Vendor Contract Renewal Management
• Vendor Onboarding & Contract Management:
• NDA Agreements Management
• Commercial Agreements Management
• Contract management and negotiations of agreements such as MSA, SOW & similar legal & subcontracting agreements.
• Product & Service Catalog Management:
• Product (Hardware or Software (IT Assets) as SKU) & Service Vendor Price Catalog Management and Sales Price Catalog Management
• Vendor Performance Management:
• Vendor Survey
• Vendor KPI Reporting
• Vendor Service Dispatching
• Dispatch Field Engineers at site location
• Co-ordinate with vendors to source the best FSE/FTE.
• Management Reporting:
• Prepare Daily, Weekly, Monthly & Quarterly Performance Reports.
• Prepare specialized Spend Analysis, Costing, Pricing & Multi-Party Performance Reporting.
• Any other task(s)/project(s) as assigned by management.