Global Payroll And HR Process Excellence

Hrs As a Company

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRSs exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

At HRS, People Solutions enables the Enterprise Solutions Business Unit by aligning workforce strategy with industry-specific verticals. This approach ensures our teams develop deep industry expertise while supporting talent acquisition, development, and retention across the full employee lifecycle. By combining People Solutions excellence with vertical knowledge, we empower our employees to learn faster, collaborate effectively, and grow in line with HRS’s strategic priorities.

POSITION

This role drives global payroll service excellence and operational efficiency across our HR Shared Services organization. The incumbent will ensure compliant, accurate, and scalable payroll delivery across multiple countries while leading continuous improvement initiatives that enhance service quality, reduce costs, and improve employee experience.

The Senior Manager will serve as the global payroll subject matter expert and process transformation leader, focused on standardization, automation, and service delivery optimization across the employee lifecycle.

CHALLENGE

Global Payroll Operations

• Own and govern global payroll service delivery across multiple geographies (Americas, EMEA, APAC)
• Ensure accurate, timely, and compliant payroll processing in accordance with local labor laws, tax regulations, and statutory requirements
• Establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and service quality controls to maintain high-accuracy standards
• Lead payroll audits (internal, external, statutory) and ensure timely remediation of audit findings
• Oversee payroll accounting, reconciliations, variance analysis, and month-end close coordination with Finance teams
• Manage payroll escalations, complex case resolution, and tier-2/tier-3 employee queries. Manage payroll escalations, complex cases, and employee queries at a global level.
  
  

Vendor & Stakeholder Management

• Manage relationships with global payroll vendors and in-country service providers (e.g., ADP, Alight, SD Worx, Paychex)
• Coordinate with internal stakeholders including HR Business Partners, Centers of Excellence (COEs), Finance, Legal, and IT
• Influence senior leadership through data-driven insights, risk assessments, and service improvement recommendations
• Serve as primary point of contact for payroll-related vendor governance and contract compliance
  
  

HR Operations Process Excellence

• Lead process excellence initiatives across Employee Lifecycle Services including hire-to-retire processes, employee data management, benefits administration, and payroll operations
• Identify opportunities for process simplification, standardization, and optimization across global HR service delivery
• Implement continuous improvement methodologies (Lean, Six Sigma, Kaizen) to drive operational efficiency
• Develop and maintain global Standard Operating Procedures (SOPs), process documentation, RACI matrices, and service delivery frameworks
• Track and report on service performance metrics, cost per transaction, productivity improvements, and efficiency gains
  
  

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

Technical & Functional Skills

• Strong expertise in global payroll operations, including multi-country payroll models.
• Deep understanding of statutory compliance, tax regulations, and labor laws across geographies.
• Experience with global payroll vendors (e.g., ADP, EY, etc.).
• Hands-on experience with HRIS and payroll systems (Workday, SAP, Oracle, SuccessFactors, etc.).
• Strong process excellence mindset with exposure to automation, RPA, and digital HR solutions.
• Advanced Excel skills; experience with dashboards, analytics, and reporting tools.
  
  

Behavioral & Leadership Skills

• Strong problem-solving and analytical capabilities.
• Ability to manage complexity and ambiguity in a global operating model.
• Excellent stakeholder management and communication skills.
• High attention to detail with a strong control and compliance mindset.
• Change leadership and continuous improvement orientation
  
  

Education & Certifications

• Bachelor’s degree in Human Resources, Finance, Accounting, Business Administration, or related field.
• Certifications such as CPP, FPC, Six Sigma (Green/Black Belt), Lean, PMP , or equivalent are an advantage
  
  

PERSPECTIVE

• 8-10 years of experience in HR Operations or Payroll, with at least 5+ years managing global payroll.
• Proven experience in process excellence, transformation, or shared services environments.
• Experience working in a global, matrixed organization with multiple stakeholders
  
  

Success Measures

• Payroll accuracy and on-time delivery (near-zero errors).
• Compliance adherence and audit outcomes.
• Reduction in payroll and HR operations defects and cycle times.
• Successful implementation of automation and process optimization initiatives.
• Stakeholder satisfaction and operational scalability.
  
  

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

The role can be based in Mohali, Chandigarh with occasional travel.

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