Dispute Management Assistant

We are looking for a highly organized and detail-oriented Dispute Management Assistant to support our Dispute Manager in handling customer disputes, chargebacks, and email communications across multiple platforms.

Position: Dispute Management Assistant

Industry: E-commerce / Dropshipping

Responsibilities

Assist in managing and responding to PayPal disputes and claims

Handle Shopify chargebacks and prepare compelling evidence for dispute submissions

Manage And Respond To WHOP Disputes

Monitor dispute deadlines and ensure timely submissions

Communicate with customers professionally via email to resolve concerns before escalation

Gather and organize supporting documentation, tracking information, order details, and proof of delivery

Maintain accurate records of disputes and their outcomes

Work closely with the Dispute Manager to improve dispute win rates

Assist with general customer support and administrative tasks when needed

Requirements

Proven experience handling:

PayPal disputes and claims

Shopify chargebacks

WHOP Disputes

Customer support email management

Strong written English communication skills

Excellent attention to detail and organizational skills

Ability to analyze order histories, tracking information, and transaction records

Experience with e-commerce and dropshipping operations

Write Orange as the subject of your application.

Ability to work independently and meet deadlines

Familiarity with customer service platforms and dispute management tools is a plus

Preferred Qualifications

Previous experience in a dropshipping or e-commerce business

Knowledge of fraud prevention and chargeback mitigation strategies

What We're Looking For

Experience with Shopify, PayPal, Whop or similar platforms

• Detail-oriented and proactive
• Strong problem-solving skills
• Professional and customer-focused communication
• Able to handle sensitive customer situations calmly and effectively
• Reliable and deadline-driven
  
  

To Apply

Please send:

Your resume/CV

A brief summary of your experience handling PayPal disputes, Shopify chargebacks, and WHOP disputes

Your expected monthly salary

Examples of dispute cases you have successfully won (if available)

We are seeking someone who can become a key member of our team and help protect our business from unnecessary chargebacks while maintaining excellent customer relationships.

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