Deputy Manager - Quality Data Center

The Deputy Manager - Quality (ADLEC) will play a pivotal role in controlling and supervising quality assurance processes, working closely with process owners to enhance efficiency and product quality. This role is integral to the companys commitment to delivering high-quality electrical and digital systems, and the successful candidate will have a direct impact on the companys reputation and customer satisfaction.

Responsibilities

• Design and build effective quality processes within the organization and work with all process owners to remove bottlenecks.
• Understand test methods and the operation of testing equipment.
• Conduct product and process audits and plan daily inspection activities to thoroughly inspect final products and components.
• Ensure effective quality-checking activities to prevent errors in subsequent processes.
• Conduct root cause analysis for product quality issues and present findings to senior management.
• Conduct stage-wise verification to check compliance with stated requirements and analyze stage-wise rejection to control CONQ and first-hand rejections.
• Provide quick and effective solutions to quality issues.
• Manage field returns and recommend corrective actions.
• Ensure timely analysis and resolution of customer complaints.
• Carry out calibration activities and ensure all instruments are calibrated on time.
• Track quality measures and achieve targets for first-hand rejections, cost of non-quality, customer returns index, instrument calibration, and other relevant measures.
• Conduct monthly SGIA audits and work toward achieving productivity targets.
• Support Production and other teams on a daily basis to ensure product quality.
• Train, develop, and coach team members, keeping them updated on the latest developments in the QA field.
• Handle customers during product inspections, compliance follow-ups, and factory assessments/evaluations.
• Prepare Manufacturing Control Plans.
• Demonstrate good communication skills and coordinate/collaborate effectively with cross-functional teams.
• Maintain good knowledge of electrical switchgear/switchboards and applicable IS/IEC standards.

Qualifications