SAP SF Qualtrics - Lead Consultant

ROLE SUMMARY: Owns end-to-end module delivery, leads client workshops, drives solution architecture decisions, develops junior talent, and ensures project quality and timely delivery. Carries mandatory team leadership accountability.

KEY TASKS:

• Project Leadership - Manage full lifecycle of SF implementations from initiation through go-live and support. Lead module-specific workshops and align business requirements with system capabilities
• Solution Architecture - Design cross-module integration processes and workflow customizations. Provide expert guidance on configuration strategy and system optimization
• Stakeholder Engagement - Serve as the primary consultant for senior client stakeholders. Drive milestone sign-offs and manage escalations effectively
• Team Leadership & Mentoring - Delegate and supervise junior consultant workstreams. Mentor team members and support their HRIS certification journeys. Conduct regular 1:1s and provide structured, actionable feedback
  
  

• Process Ownership - Leads end-to-end module or functional process delivery
• Integration Oversight - Owns end-to-end integration validation and troubleshooting
• QA Governance - Owns QA cycles; sets standards and review discipline
• Project Reporting - Owns project reporting and drives transparency across stakeholders
  
  

• Leadership: Inspires confidence and drives team performance
• Task Ownership: Takes initiative, flags risks, and ensures timely delivery
• Consulting Skills: Guides clients through ambiguity and change
• Problem Solving: Solves complex problems with strategic foresight
• Stakeholder Management: Influences outcomes through strategic engagement
• Escalation Management: Prevents escalations through proactive risk handling
• Change Attitude: Drives change with positive mindset and resiliece
• Attention to Detail: Producing consistently high-quality work
• Team Leadership: Drives team performance and alignment
• Mentoring: Coaches peers and guides best practices
• People Development: Gives structured feedback and supports growth
  
  

• Bachelors degree from a recognized institution
• 7-10 years of HRIS experience; led at least 5 end-to-end implementations
• Strong leadership, client management, and communication skills
• Ability to manage competing priorities and guide cross-functional teams
• Demonstrated people management and team development capability
  
  

• End-to-end hands-on experience in:
• Survey building (logic, piped text, quotas, workflows)
• Dashboard creation (CX Dashboards, EX Insights)
• Workflow automation (email triggers, alerts)
  
  

• CX, EX, Lifecycle, 360, Text iQ (text analytics)
• Integration experience:
• APIs, SFTP, CRM tools like Salesforce
• HR systems like SAP SuccessFactors