Customer Support Consultant

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

Join a team that helps create unforgettable travel experiences by ensuring every detail behind our trips run seamlessly!

As a Customer Support Consultant, you’ll provide administrative support to our Sales and Product teams. You’ll handle varied tasks such as updating trip bookings, responding to requests and maintaining accurate customer records. You’ll assist in confirming accommodation and transfers, while working closely with our global teams.

Using your strong attention to detail, you’ll constantly ensure that important booking details are not overlooked. You’ll also effectively liaise with suppliers when required and update new product information. Your excellent communication and coordination will ultimately contribute to exceptional customer service!

This is a full-time permanent position, where you will work in our office in Colombo, Sri Lanka. To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.

Some of the experience you’ll bring may include:

• Minimum 1-2 years’ experience in a similar position, preferably in travel/ customer service
• Comfortable with using systems
• Competent with MS Office tools including Excel
• Highly proficient verbal and written English skills
• Excellent organizational skills and able to prioritize multiple tasks
• Outstanding time management and ability to work well under pressure
  
  

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to work from anywhere 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  
  

We are Real. Together. Ambitious. Impactful. These are our values and to us theyre more than just words, they are the pillars of our success and every day its our people and the work they do that bring them to life.

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