Customer Service Consultant

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

Join our growing Customer Service team and provide the best online service to our customers, bringing your unique personality to every customer interaction!

As a Customer Service Consultant, you’ll be the first point of contact for our diverse global customers who use Live Chat to seek information about our trips or need help with their decision making. Youll help maximize sales of all Intrepid Group products while supporting direct customers and travel agents throughout the pre-booking and post-booking process. You’ll also action web bookings and make bookings in our reservation system, ensuring an overall exceptional booking experience with us!

This is a full-time permanent position, operating in a hybrid capacity out of our office in Colombo, Sri Lanka. Our teams work on a rostered basis, covering 24-7 sales and service globally, therefore flexibility to work weekends and shifts is essential.

Some of the experience you’ll bring may include:

• Minimum 2 years’ experience in customer service, ideally telephone/ Live Chat and/ or Web-based.
• Excellent English communication skills (verbal and written).
• Strong customer service skills and the ability to provide professional advice to a wide customer base.
• High level of accuracy and effective time management skills.
• Travel industry course and/or experience within the travel industry preferred.
• Well-versed with computer-based booking systems.
  
  

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to work from anywhere 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  
  

We are Real. Together. Ambitious. Impactful. These are our values and to us theyre more than just words, they are the pillars of our success and every day its our people and the work they do that bring them to life.

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