Customer Success Associate

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  Support the Client Success team in managing day-to-day communication and coordination with clients.
• Understand client requirements and assist in ensuring the timely and effective delivery of solutions.
  
• Coordinate with internal teams, including Engineering, Support, and Operations, to address client needs, concerns, and service requests.
  
• Receive, document, and follow up on client grievances and complaints, ensuring they are communicated to the relevant internal teams and resolved promptly.
  
• Assist in tracking and reporting client satisfaction, retention, engagement, and other relevant client success metrics.
  
• Participate in client onboarding, training, and follow-up sessions to ensure a smooth and positive client experience.
  
• Attend client meetings and prepare accurate Minutes of Meeting (MOM), documenting key discussions, decisions, action items, responsible team members, and deadlines.Follow up on action items discussed during meetings and coordinate with relevant teams to ensure timely completion.
  
• Maintain accurate and up-to-date client information, communication records, and follow-up activities in CRM systems.
  
• Support the documentation and analysis of client feedback, grievances, and service improvement opportunities.
  
• Learn and apply best practices in client relationship management, communication, conflict resolution, and service excellence.
  

Requirements

• Bachelor’s degree in Business, Marketing, Communications, IT or a related field.
  
• Fresh graduates or candidates with up to 1 year of experience in a client-facing or support role are encouraged to apply.
  
• Strong communication skills (verbal and written) in English(is Mandatory)
  
• Willingness to work in US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) to support international clients.
  
• Basic understanding or familiarity with CRM systems (e.g., Salesforce, HubSpot) will be an advantage.
  
• Positive attitude, eagerness to learn, and passion for delivering exceptional client experiences.
  
• Female candidates are encouraged to apply.
  
  
  

Benefits

• Transport Facility for female employees
  
• Provident Fund
  
• Health Insurance
  
• Competitive Salary Package
  
• Leave Encashment
  
• Supportive and collaborative work environment
  
• Exposure to international projects and best practices
  
• In-house fun activities 
  
• Flexible Salary Budget ​