Senior Executive - Operations And Service

Location Name: Rajkot CSB

Job Purpose

“This position is open with Bajaj Finance ltd.”

Duties And Responsibilities

•  Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
•  Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.
•  Cross selling the insurance and other products to walk in customers
•  Cash & Customer Service /NPS and Audit Queries
•  Service branch maintenance and control
•  Consistent increase in penetration of CDM/Kiosk
•  Manage escalations with teams (Centralize/HO) for end to end resolution
•  Petty cash management
•  Maintain minimal errors in audit report published by HO.
  
  
  

•  Understanding of cash & customer service related processes and policies.
•  Graduate/Post graduate fresher/with experience
•  Ability to work independently and towards deadlines.
•  Effective oral and written communication skills"