Deputy Manager - Customer Care

Responsibilities & Key Deliverables

• To guide the Service Mechanics in technical problem solving and de-bottlenecking at the dealerships.
• To increase dealer’s profitability by service schemes like annual maintenance contracts, service improvements etc.
• To project the service activities, initiatives taken in the area office in the organization for cross fertilization of ideas
• To provide a single window between the area office and the other departments of the company on all service matters.
• To provide feedback on competition new service schemes launched to the head of service and the zonal sales managers.
• To interface with the marketing service cell and the manufacturing cell at the HO for speedy resolution of service issues at the area office like pending warranty claims, chronic problems, TOFs etc.
•To audit new dealership for approving it for commissioning
• Conducting service audits periodically as per the company norms
• Product training of the dealer, workshop manager and service mechanics

Experience

3 to 10 years

Industry Preferred

Qualifications

B.E

General Requirements

Our commitment to Diversity, Equity, and Inclusion

At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.