Telecaller

Brahmavid The Global School is looking for a confident, courteous and organised Admission Telecaller to be the first point of contact for prospective parents and guardians enquiring about admissions.

The role will focus on handling enquiries, maintaining accurate CRM records, following up with leads and coordinating qualified leads with the Admission Counsellor.

Key Responsibilities

• Attend and respond to incoming admission enquiries professionally.
  

• Make outbound calls and follow up with prospective parents and guardians.
  

• Understand the basic admission requirement, including grade, academic year and Day School/Residential preference.
  

• Record all enquiry and follow-up details accurately in the CRM.
  

• Qualify leads and identify those requiring detailed counselling.
  

• Pass qualified leads to the Admission Counsellor with relevant background information.
  

• Coordinate counselling calls and campus visits.
  

• Keep lead status, follow-up dates and remarks updated in the CRM.
  

• Maintain daily records of calls, follow-ups and lead movement.
  

• Escalate complaints, special requests or matters requiring senior intervention.
  

• Maintain confidentiality and represent BTGS professionally in every interaction.
  

Skills & Competencies

• Excellent verbal and interpersonal communication.
  

• Good English communication skills.
  

• Good telephone etiquette and active listening.
  

• Comfortable making outbound calls and following up consistently.
  

• Good computer and CRM skills.
  

• Strong organisation and attention to detail.
  

• Ability to build rapport with parents and guardians.
  

• Positive, patient and professional approach.
  

• Strong ownership and follow-through.
  

Preferred Experience

Experience in any of the following will be an advantage:

• School admissions
  

• Education counselling
  

• Telecalling
  

• Customer service
  

• Inside sales
  

• CRM-based lead management
  

Fresh graduates with strong communication skills and the right attitude may also be considered.

Key Performance Expectations

Success in this role will be measured through:

• Prompt handling of enquiries.
  

• Accurate and complete CRM entries.
  

• Timely follow-up of leads.
  

• Quality of lead qualification.
  

• Timely handover of qualified leads.
  

• Counselling and campus visit appointments generated.
  

• Professional parent and guardian communication.
  

• Consistent lead tracking and reporting.
  

Role Focus

Enquiry → Lead Capture → Qualification → Follow-up → Counselling/Visit Coordination → Handover

The Admission Telecaller is responsible for ensuring that no genuine enquiry is missed or left without a clear next action.

Requirements

Position Details

Skills & Competencies

• Excellent verbal and interpersonal communication.
  

• Good English communication skills.
  

• Good telephone etiquette and active listening.
  

• Comfortable making outbound calls and following up consistently.
  

• Good computer and CRM skills.
  

• Strong organisation and attention to detail.
  

• Ability to build rapport with parents and guardians.
  

• Positive, patient and professional approach.
  

• Strong ownership and follow-through.
  

Experience in any of the following will be an advantage:

• School admissions
  

• Education counselling
  

• Telecalling
  

• Customer service
  

• Inside sales
  

• CRM-based lead management
  

Fresh graduates with strong communication skills and the right attitude may also be considered.