User Request Engineer - Apprentice

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a User Request Engineer – Apprentice in Pune! Role Description & Responsibilities

• Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products
• Respond immediately in case of Customer Crisis situations
• Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
• Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
• Create Knowledge capitalization content on key technical topics
• Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
• Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
• Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity
• Qualifications
• B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
• 1-3 years Industry Experience with any CAD and/or PLM software
• Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
• Exposure to PLM operations and concepts is an added advantage
• Good English communication skills, both written and verbal required
• Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
• Ability to work in a fast paced dynamic environment
• What is in it for you?
• Work for the one of the biggest software companies in Europe
• Work in a culture of collaboration and innovation
• Opportunities for personal development and career progression
• Chance to collaborate with a multinational and multidisciplinary team
• Diversity statement - As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. It is our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
  
  

Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

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