HR Employee Services Specialist

Job ID: 207824

Required Travel : No Travel

Managerial - No

Location: :India- Pune (Amdocs Site)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to Live Amazing, Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Supports HR processes by providing services to Amdocs employees, managers and HR teams. Coordinates events and activities to promote the employee experience and enables flawless and efficient end-to-end HR processes.

What will your job look like?

• Act as a "sensor" to the Field HR and proactively "raises flags" when necessary.
• Handle ongoing activities in his/her domain within a specific unit, including budget allocation and prioritization when needed. This requires staying up-to-date on the legal and/or professional issues in order to improve and update the relevant activities.
• Apply knowledge and expertise of the most updated processes and tools in day to day interactions with employees.
• Provide solutions (which may be customized in accordance with HR guidelines and/or business targets) and implements HR policies/processes/activities in a vibrant environment.
• You will craft, generate and present a variety of reports that support organizational processes and facilitate ongoing improvement. Update and maintain data of various HR system and issue reports and analyses in support of ongoing monitoring and decision making.
• Plan and handle operational aspects of HR processes and/or activities from initiation to execution, including alignment of various internal and/or external focal points.
• Ensure that all the necessary facilities are in place for relevant activities.
  
  

• Bachelor’s degree holder
• Proven experience in customer facing roles
• Previous experience in operational roles (that is, handling operational processes and systems)
• Familiarity with Amdocs and Amdocs systems and experience of working with various partners (internal and external) are seen as advantages
• Specific for EC and CR: Solid experience in planning, leading and executing similarly complex (employee care / CR) projects and events
• Specific for CR rep.: Experience working with external associations - advantage
  
  

• Work with multifaceted HR Professionals at the back-end and gain a better understanding of different HR facets
• Become a master of multi-tasking!
• We offer a range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!