Head Of Technology Delivery

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Overview

This is a leadership role within MUFG’s Pension & Market Services’ Pension division accountable for leading high end software development and testing capability, to support the business. 
This role requires strong technology delivery expertise with a proven track record of managing complex deliveries and workstreams supporting multiple projects and initiatives utilising hybrid workforce including permanent and managed services staff across geographies globally. 
We are seeking an experienced and dynamic individual to oversee end-to-end project deliveries and ensure exceptional client satisfaction. The ideal candidate will possess a strategic mindset, strong leadership abilities, and a proactive approach to delivery excellence.
Key Accountabilities and main responsibilities
Strategic Focus 

• Delivery Excellence: Lead the successful execution and delivery of multiple complex projects, ensuring adherence to quality standards, timelines, and client requirements.
• Stakeholder Relationship Management: Serve as the primary point of contact for global stakeholders, fostering long-term partnerships and ensuring alignment with business objectives.
• Team Leadership: Direct and mentor delivery teams and delivery managers, promoting collaboration and accountability across global teams.
• Strategic Planning: Develop and implement technology delivery strategies to meet organizational goals and uplift in quality, speed of technology development, and production support outcomes.
• Risk Mitigation: Proactively identify, assess, and address risks to ensure smooth project/program execution.
• Process Optimization: Continuously evaluate and refine delivery frameworks and methodologies to enhance performance and scalability.
• Stakeholder Management: Maintain open and transparent communication with internal and external stakeholders, providing regular project updates and reports.
• Financial Accountability: Monitor project budgets, resource allocation, and profitability, ensuring cost-effective delivery.
• Cost Optimization: Develop strategies to simplify technology delivery and reduce overall cost base by tracking year on year improvements in efficiencies.

• Oversee the execution of technology delivery across multiple cross-functional teams, ensuring alignment with business objectives, timelines, and quality standards.
• Establish and promote best practices for delivery tracking, ensuring that teams have clear visibility into progress, velocity, and delivery risks.
• Act as a key interface between senior stakeholders, engineering teams, and delivery teams, ensuring that all parties are aligned on delivery priorities and roadmaps.
• Adhere to Agile, Scrum and DevOps best practices to deliver business requirements in timely fashion.
• Adherence to the organization’s quality standards to ensure that all work is handled Securely, Professionally and Diligently
• Measure continuous improvement through quality of the delivery demonstrating yearly improvement in metrics.
• Increase technology proficiency and knowledge within the Pensions domain removing our reliance on third parties for delivery and expertise (IP) of our systems.
• Collaborate with organization level departments to get necessary support for the team in terms of adequate resourcing, tools & licenses.
• Assist the leadership with regular business updates via Dashboards & presentations.

• Create Agile & DevOps Culture through strategy to train and coach resources to deliver in line with best practices.
• Manage and support delivery leaders and cross-functional teams working in a global delivery model.
• Ensure that skill levels and experience of the team is maintained up to date.
• Development of the team environment to ensure a robust, skilled and collaborative team, driving appropriate retention. 
• Maintain and track team performance on consistent basis, also identify opportunities for career progression for staff.
• Embed MUFG purpose and values in people management and operating practices.
• Work towards and support the diversity and inclusion objectives of the firm.

• Reviewing IT processes and procedures to ensure efficiency and simplicity for the business and meet control objectives as set out by GS007, ISO27001 and other financial industry regulation. 
• Identify opportunities for optimization and financial savings.
• Take a lead on the management of risk, dependencies and issues associated with tech delivery. 
• Adhere to MUFG’s standards, policies, and procedures

• Overall, 18 years’ experience with minimum 10+ years in team management, technology delivery and proven industry experience in leadership role preferably from Financial Services industry. 
• Demonstrated experience in managing multiple projects and cross-functional teams in a dynamic environment using technologies like Dot Net, Java, Pega, Azure Cloud, Automation & AI.
• Experience in resolving technical / functional complexities related to design, development, testing, releases, and support tasks.
• Experience working in a Global Capability Centre (GCCs) set up, that involves interaction with stakeholders at all levels of the organization.

• Exceptional leadership, communication & interpersonal skills to engage with people at all levels of the organization and build strong relationships and trust with global stakeholders. 
• Highly effective collaboration and influencing skills with ability to explain strategic vision and execution of the same.  
• An effective mentor focused on coaching and developing teams. 
• Willingness for domestic/international travel as per the business need.
• Ability to articulate business impact and importance to delivery team members who do not face off to stakeholders
• A good Problem-Solver and effective decision maker with a focus on overcoming challenges faced by the Business