Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management

Good to have skills : Service Desk Voice Support

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients and the systems or applications they utilize. You will engage with clients to understand their needs and challenges, ensuring that our world-class systems operate smoothly. Your role will require you to leverage your exceptional communication skills to provide quality support, accurately define client issues, and design effective resolutions based on your in-depth product knowledge. You will be dedicated to maintaining high standards of service and ensuring client satisfaction throughout your interactions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Provide training and guidance to junior team members to foster their growth and understanding of the systems. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of incident management and ticketing systems. - Ability to troubleshoot and resolve technical issues efficiently. - Excellent verbal and written communication skills to interact with clients effectively. Additional Information: - The candidate should have minimum 2 years of experience in Service Desk Management. - This position is based at our Pune office. - A 15 years full time education is required.