Technology Specialist

Job ID: 206916

Required Travel : Minimal

Managerial - No

Location: :India- Pune (Amdocs Site)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to Live Amazing, Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

The Technology Specialist is responsible for implementing a holistic observability platform that enables full-stack visibility, real-time insights, and predictive intelligence across the Amdocs ecosystem. This role plays a pivotal part in the AIOps transformation, driving unified telemetry, data correlation, and integration with automation workflows.

The candidate must have hands-on experience with AIOps-centric observability solutions and deep expertise in both infrastructure and application performance monitoring.

What will your job look like?

• Deploy observability pipelines to support logs, metrics, traces, events, synthetic monitoring, and real-user monitoring (RUM) across hybrid infrastructure:
• Datadog / Dynatrace / SolarWinds (full-stack monitoring and AIOps analytics)
• Grafana stack (infrastructure monitoring, log aggregation)
• Operations Bridge Manager, Sitescope
• Enable event correlation and noise reduction mechanisms by integrating telemetry streams into ServiceNow Event Management or other manager-of-managers platforms.
• Support deployment of AIOps features such as automatic root cause analysis, predictive alerting, and intelligent incident triage.
• Define and implement dashboards, KPIs, and SLOs/SLIs in tools like Grafana, Datadog, or Dynatrace.
• Develop custom scripts and automation using PowerShell, Python, or Terraform.
• Collaborate with the ServiceNow Architect to ensure observability data feeds align with CMDB and service models.
  

• 6–8 years of experience in observability platform, enterprise monitoring and AIOps platform architecture.
• Proven experience in observability transformation projects across large-scale, hybrid environments
• Strong understanding of OpenTelemetry, data correlation patterns, and AI/ML-driven observability.
• Familiarity with integrating observability stacks into automation engines (using ansible, Jenkins, shell and phyton scripting) and ITSM platforms.
• Datadog / Dynatrace certifications are preferred.
  
  

• Build your skills and work on a broad scope of activities
• As you will support excellent products, you will assemble relevant data, identifies trends and root causes, and draws logical conclusions to develop solutions
• We will provide you a scope for professional development
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!