Vice President

Basic Function

Plan, develop and execute the operational strategy for the business unit to ensure client satisfaction, revenue growth and profitability for the business unit. Ensure efficient service delivery, revenue management, operational planning, and mining within existing clients for new business opportunity through sustained delivery. There will be an added responsibility to work on account management related areas viz. Account Planning, Updating account plan with actions and governance and strategic review for the future growth of the account

Essential Functions

Grow account in all LOB’s Operations Management, Analytics and Consulting

Deliver savings to Client operations with appropriate sign offs

Dollar value delivered to Client.

USD value delivered to EXL

Ensure that given client operations are run efficiently to ensure higher profitability

Maintain and increase FTEs as per the budget

Generate additional revenue

Focus on efficiencies - leaner, greener and faster

Focus on Smooth migration, Process stabilization & sustained delivery

Reducing operational costs

Launch TBP as per opportunity

Evaluate spans of BAU and low complexity processes

FTE headcount

Revenue from the BU Vs. Target

Deliver guaranteed productivity improvement Gross Margin for the BU

MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters