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Technology Solutions Delivery

Talentmate

India

19th August 2026

2608-6121-1668

Job Description

Client Portfolio Management – End of End owner of key accounts from IT Service delivery perspective
IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
Managing Business Growth (Ramp-ups)
Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
Liaison with Business / Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.

Job Details

Role Level:	Executive-Level	Work Type:	Full-Time
Country:	India	City:	Pune ,Maharashtra
Company Website:	http://www.exlservice.com	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Business Consulting and Services

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About the Company

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