Team Manager Digital Marketing

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.

We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.

At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

The role of the Digital Marketing Team Managerwill be to support in onboarding milestones and day-to-day management of the GCoE Digital Marketing Team.This role will report into the GCoE management and will collaborate as needed with Corporate Digitl Marketing managers in the US.

How Youll Make An Impact

• Day-to-day management and oversight of Digital Marketing resources, maintains work schedules and oversight of time off requests, staffing conflicts and resourcing along with direct support of management.
• Monitors and regularly assesses overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues and escalating foreseeable attrition risks.
• Actively participates in individual team members’ performance reviews, providing regular feedback regarding misses/errors and additional training needs to GCoE leadership contributing to the identification of growth and skill development opportunities to ensure constant improvement and utilization of the GCoE Digital Marketing
• Coordinates with GCoE team resources to ensure work is completed accurately and in accordance with standard practices / guidelines and defined service level agreements.
• Shares feedback regularly to support onshore and GCoE management in assessment of individual skills and aptitude along with potential for career expansion.
• Provides and shares on a regular cadence status updates/reports with leadership.
• Ensures the GCoE team is working together as a cohesive unit in support of the global Digital MarketingTeam’s exemplary work, goals and values.
• Maintains a current understanding of each capabilities, processes, workflows, SLAs and Gallagher brands guidelines and business divisions to ensure accurate oversight and output of deliverables.
• Keep oneself abreast and updated of industry best practices in Digital Marketing and support team members as needed.
• Other duties as assigned.
  
  

About You

• MBA or equivalent in Marketing
• 8+ years’ experience in digital marketing, with at least 4 years of demonstrated team management experience, including depth of knowledgeacross Digital Marketing.
• Understanding and experience with digital marketing tools, inclusive of content management systems, Automation/CRM (Salesforce), web analytics, and social media systems.
• Professional and conversational fluency in English is a must, with excellent oral/written communication and presentation skills
• Leads with empathy and a solution-oriented mindset with strong mentorship skills
• Demonstrated project and/or resource management understanding
• Experience with/knowledge of Workfront or other project management software
• Microsoft Office Suite programs
  
  

Additional Information

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:

• Medical Insurance and Parental Medical Insurance
• Accidental Insurance and Life Insurance
• Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan - Tax Savings Plans
• Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day
  
  

Other benefits include:

• Employee Wellness Programs
• Training programs
• And more..
  
  

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

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