Sr CX Training Professional

Job Description

JOB DESCRIPTION

• Purpose of the Job
  
  

CX training professional for cybersecurity at Honeywell is responsible for delivering comprehensive training programs aimed at enhancing the cybersecurity skills and knowledge of employees and customers. This role involves creating engaging and effective training materials, conducting training sessions, and ensuring that all participants gain a thorough understanding of cybersecurity principles and practices.

• Principal Responsibilities
• Training Programs: Design and develop training programs, including course materials, presentations, and hands-on labs.
• Provide solutions to training requests and assist in the production of proposals.
• Assist sales and marketing teams with presentations and support to customers
• Conduct Training Sessions: Deliver training sessions in various formats, such as in-person workshops, virtual classrooms, and e-learning courses.
• Assess Training Needs: Identify the training needs of employees and customers and tailor programs to address these needs.
• Evaluate Training Effectiveness: Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
• Stay Updated: Keep up-to-date with the latest cybersecurity trends, threats, and best practices to ensure training content remains relevant and current.
  
  

Responsibilities

• Principal Networks & Contact Links
  
  

Internal

• Honeywell HPS employees participating in Technical Trainings
• Training coordinators, Pole Training Manager, Peer Instructors, Expert Instructors and Senior Instructors
• Local Sales, LSS, PAS organization
• Training development engineers (DE)
  
  

External

• Honeywell HPS customers participating in Technical trainings
• Suppliers
• Geographic Scope & Travel Requirements
• Position based in Pune
• Scope of role is local but also with participation within APAC and EMEA, therefore some travel is required (30 % or more of working time likely to be travel)
• Key Performance Measures
• Min. 120 course days
• Billability min. 80%
• Student feedback > 85%
  
  

Qualifications

Education Required

• Minimum Bachelor’s degree in technical/engineering ( on process automation ) or cybersecurity, information technology, or a related field
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to a non-technical audience.
• Technical Skills & Specific Knowledge Required
• 6 to 12 years’ experience in technical field.
• Demonstrated project commissioning skills OR field services.
• Demonstrated knowledge of IT & related network technology.
• DCS, ESD , project experience , FAT, SAT , Commisioning. ML PLC
• Safety Systems - SM, SMSC, FSC, TPS, eHPM, LCN
• Behavioural Competencies Required
• High level of both written and verbal Communication Skills, capable of adapting style and tone according to the situation and audience
• Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach on a daily basis
• Demonstration a high level of personal integrity
• self motivated and result oriented persons.
• Must be a team player and integrate into the local and pole Honeywell Academy organization
• Language Requirements
• Fluent in English
  
  

About Us

Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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