Sr Cust Supp Mgt Professional

Job Description

As a Sr Cust Supp Mgt Professional here at Honeywell, you will play a pivotal role in leading and shaping our global IT support operations. As the driving force behind our team of support professionals, you will be responsible for defining and executing strategies to deliver world-class customer service. Your extensive experience in people management and IT support will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience. This senior-level role allows you to influence the organization on a broader scale, collaborating with cross-functional teams to ensure Honeywells technological infrastructure aligns seamlessly with our commitment to customer satisfaction. At Honeywell, we dont just adapt to change; we drive it.

In this role, you will be a critical partner in our mission to redefine excellence in customer-centric IT support. Your leadership will drive a team of professionals to exceed customer expectations and bolster our client relationships, resulting in unparalleled satisfaction. Your strategic influence will permeate throughout our global operations, ensuring that technology acts as a seamless enabler, propelling us to new heights of efficiency and customer loyalty. By embracing this pivotal position, youll be at the forefront of reshaping our commitment to customer-centric support and setting new industry standards. Your leadership will be the catalyst for a future where every interaction exemplifies Honeywells unwavering dedication to customer success, and where innovation is driven by customer needs.

Responsibilities

Key Responsibilities:

• The Field Operations Manager (FOM) will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories.
• The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team.
• This role is accountable for driving growth across all LSS service business modes through effective ISC SIOP planning, workforce planning(Labor SIOP), Revenue & productivity planning and ensuring compliance with Honeywell and customer Quality and process framework
• Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
• Provide exceptional support to customers, driving favorable NPS , acting as person in charge responsible to track and resolve any Customer escalations, issues or concerns.
  
  

Qualifications

Key Experience & Capabilities:

• Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent
• 15+ years of relevant Industry Experience involving Field/Project Engineering,
• The last 5 years preferably spent as responsible for Customer Management / Project Management.
• Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results
  
  

About Us

Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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