Sr Analyst

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Job Title

Sr Analyst

Job Description

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people.

Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.

Visit www.concentrix.com to learn more.

About Concentrix Analytics

Our global analytics team, with deep industry expertise inspires intelligent change by infusing “Analytics First” philosophy into multiple businesses. We bring in best-in-class analytics delivery to the organizations in different industries and help them wield data and analytics as a competitive armor, operational accelerant, and innovation catalyst. We provide a plethora of analytics solutions such as Customer Experience analysis, Speech &Text Insights, Operational analytics, Journey analytics, Social Media analytics, Collection Analytics, Payment Integrity, Revenue & Sales Analytics, driving relevant business impact to our customers.

With more than 15 years of data mining and visualization experience, we serve hundreds of clients including many Fortune 500 companies across the globe. We have been recognized among the top 50 Market Research and Analytics companies by GreenBook for four consecutive years, positioned as a leader in the 2019 Everest Group (CX) Analytics Services PEAK Matrix™, recognized by Forrester as a strong performer receiving the highest score possible in seven criteria in The Forrester Wave™ in 2020 and the Best in Biz Awards North America has recognized Concentrix Analytics and Consulting’s Banking Industry Collection Analytics offering as the Most Innovative Service of the Year 2021.

For more information, please visit Analytics & Consulting | Concentrix

We are currently looking for a Business Analyst, who is able to connect business and commercial logic to define a plan and lead its execution to increase profitability. The candidate will also be responsible for bringing together various teams (Ops, Sales, Pricing, Carrier, Product) to gather information related to our cost base, and agree on action plans. Your contribution will be essential to safeguard and improve the profitability of our business.

You will

• Ensure complete ownership of the usage based commercial flow, including scoping and delivering cost impact analysis, defining commercial recommendations, working with key stakeholders including Routing and Carrier to ensure accuracy and completeness of inputs, liaising with the Deal desk team and CMT for implementation and responding to any queries in a timely manner.
• Utilising Excel, Tableau BI and SQL queries to investigate and analyse data to provide insight, identify variances and anomalies and identify actions to improve business performance.
• Look to further improve the existing cost monitoring processes and further automation to increase internal efficiency