Specialist — Contract And Catalogue Management

Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.6 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots. In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD).

HoReCa and Traders are core customer groups of METRO. The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators. The Traders section includes small grocery stores and kiosks. The majority of all customer groups are small and medium-sized enterprises as well as sole traders. METRO helps them manage their business challenges more effectively.

MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.
 

Website: https://www.metro-gsc.in
Company Size: 1000-1100
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception:  2011

As Senior Specialist for Contract & Catalogue Management, you will be responsible for creating and maintaining contracts and catalogues in SAP Ariba on behalf of all METRO countries, validating country-submitted data, ensuring compliance with global configuration standards, and peer-reviewing work as additional specialists join. You will be the Ariba subject matter expert for the team.

Key Responsibilities

• Receive and validate contract and catalogue requests submitted by country Procurement teams via the shared inbox and tracker
• Create and configure contracts and catalogues in SAP Ariba in line with global templates and LUCA programme standards
• Perform data validation checks on all incoming requests — identifying missing fields, inconsistencies or non-compliant data before processing
• Manage the contract and catalogue request tracker on a daily basis, updating status, flagging blockers and communicating with country teams
• Act as peer reviewer for Specialist-level work, ensuring quality and first-time-right accuracy
• Serve as Ariba subject matter expert — advising the Team Lead and country teams on configuration options, limitations and best practices
• Liaise directly with country stakeholders to resolve data queries and obtain approvals

Continuous Improvement:

• Identify recurring data errors or process gaps and propose structural fixes (e.g. request form improvements, quality gate checklists)
• Support the development and maintenance of process documentation and standard operating procedures
• Contribute to post-peak capacity planning and potential redeployment planning from Q1 2027

Skills & Competencies:

• Expert-level knowledge of SAP Ariba — specifically contract module, catalogue management and Guided Buying configuration
• High attention to detail and strong data accuracy discipline — first-time-right mindset is essential
• Ability to manage multiple requests in parallel, prioritise effectively and meet SLA targets
• Clear and professional communication in English, with experience working with cross-cultural stakeholders
• Structured working style — able to set up trackers, templates and SOPs from scratch
• Proactive problem-solver — flags issues early rather than waiting for escalation
• Ability to train and support junior team members

• Bachelor's degree in Business, Supply Chain, Procurement, IT or a related field
• 5+ years of experience in procurement operations or indirect procurement, with a strong focus on SAP Ariba
• Hands-on experience with SAP Ariba contract management and/or catalogue configuration — mandatory
• Experience with SAP S/4HANA or SAP MM is a plus
• Experience in a shared services, GCC or multi-country environment is preferred
• Fluency in English is required