Software Support Specialist

Job ID: 207793

Required Travel :Minimal

Location: :[[reqLocation]]

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to Live Amazing, Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Job Title: Nokia Provisioning Specialist

Experience: 5–8 Years

Employment Type: Full-Time

Job Description

We are looking for a Salesforce Certified Application Specialist to handle development and support for customized solutions built on Salesforce technologies. This role involves troubleshooting complex issues, collaborating with integration teams, and ensuring smooth operations across Salesforce and connected systems. The ideal candidate will have strong technical expertise in Salesforce, integration technologies, and modern development frameworks, along with experience in cloud hosting and DevOps practices.

What will your job look like?

Key Responsibilities

• Development and support for customized solutions on Salesforce technologies.
• Collaborate with Salesforce and other system teams for end-to-end integration support.
• Troubleshoot incidents, perform root cause analysis, and resolve issues within SLA.
• Execute configuration changes, data updates, and minor enhancements as per service requests.
• Maintain documentation, SOPs, and support knowledge base for recurring issues.
• Participate in release management, deployments, and environment refresh activities.
• Ensure compliance with ITIL processes (Incident, Problem, Change, Service Request Management).
  
  

• Salesforce & Integration Skills:
• Experience with Salesforce Clouds (Sales, Service, Marketing).
• Strong understanding of Salesforce architecture and customization.
• Knowledge of security best practices for APIs and cloud hosting.
• Experience with Mulesoft development/support, incident management, and monitoring tools.
• Additional Technologies:
• Hands-on experience with Node.js, Drupal, and Flutterflow for portal and integration work.
• Cloud Platforms:
• Experience with AWS Cloud for hosting and integration components.
• ITSM & DevOps:
• Familiarity with ITSM tools (ServiceNow, OneHub) and incident management processes.
• Exposure to CI/CD pipelines, monitoring, and automation practices.
  

• Excellent communication, stakeholder management, and problem-solving abilities.
• Ability to work under pressure and manage multiple priorities effectively

• Qualifications & Certifications
• Education: Bachelor’s degree in Computer Science, IT, or related field.
• Experience: 5–8 years in Salesforce application support and integration roles.
• Certifications:
• Preferred: Salesforce Administrator, Salesforce Developer Certification, Mulesoft Certified Developer, ITIL Foundation.