ServiceNow SRE Engineer

Your role

Are you passionate about Service Management and Platform? Do you want to do contribution to the development and evolution of the strategic Platform? Are you motivated to work in a complex, global environment where ideas are valued, and effort is appreciated?

We’re looking for a Service-Now Site Reliability Engineer to:

• Participate in SRE activities including the resolution of incidents, executing changes & analysis of problem tickets
• This role would have 100% advance SRE activities
• Identifying solutions for incidents via open-source community, liaising with vendor, and collaborating with engineers
• Driving continuous service improvement initiatives including process optimization, automation via scripts, and other innovations
• Maintaining transparency with partner teams and customers; Collaborating with them to ad-dress key challenges
• Participate in life cycle management projects, major incident management calls, problem management discussions, maintenance & DR exercises and other forums.
• Advance support activities such as environment mgmt, release/deployment, CPR, de-bugging, Business rule mgmt, ACL mgmt, data import/export etc., and this function owns production and PTA environment end-end
• Open for flexible working hours including working in shifts
  
  

Job Type

Full Time

Job Reference #

318934BR

City

Pune

Your team

You will join the Technology Service Management & Platforms crew in Technology Inventories Data & Reporting Services alongside around 400 colleagues globally. TIDRS offers a best-in-class and cost-effective Service Management Technology, IT Asset Management, and Data Platform Service for the global bank.

Your expertise

• Graduate degree in Information Technology, Computer Science or related subject; alternatively an equivalent education in one of these topics with IT experience of 5+ years
• 3+ years of hands-on experience of ServiceNow in development or SRE activities
• Experience in participating in critical outages or Major Incident Management issues
• Analytical & logical thinking skills, experience in one of the scripting languages
• Effective communication skills with fluency in written and spoken English
• ServiceNow Administration certification or more
• ServiceNow systems Integration skills
• Complex problem-solving skills and experience in technical analysis
  
  

About Us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.

We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

Join us

At UBS, we know that its our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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