Senior Manager - Metrics Analytics And Reporting

We are seeking a detail-oriented and strategic Workforce Management / Capacity Planning and Reporting Analyst to join our Global Metrics team. This role will be based in Mumbai/Pune. This is a hybrid role that has a requirement of working at least three days a week in the office

This role is pivotal in ensuring optimal resource utilisation and capacity planning across key SME resources and project portfolios. The successful candidate will be responsible for maintaining accurate capacity forecasts, delivering insightful reporting, and supporting data-driven decision-making to prioritise and sequence projects effectively

Business Title: Senior Manager - Metrics , Analytics & Reporting

Location: Mumbai/Pune

We will count on you to:

• Capacity Forecasting & Reporting:
  
• Maintain and enhance capacity forecast reporting dashboards in Power BI.
• Collaborate with resource managers to ensure capacity forecasts are regularly updated in Planview, establishing a formal update cadence aligned with the Change Portfolio reporting cycle.
• Analyse and discuss anomalies or discrepancies with resource managers to ensure data accuracy and integrity.
• Review actual resource utilisation against forecasts to identify trends and variances.
  
• Stakeholder Collaboration & Insights:
  
• Work closely with resource managers to understand demand and supply dynamics for key capabilities such as project managers, business analysts, change managers, and SMEs.
• Provide actionable insights to the Change & Transformation Leader regarding resourcing challenges, capacity constraints, and potential risks.
• Partner with the Change Portfolio Office to contextualise insights within broader project and portfolio strategies
• Continuously evaluate and improve capacity planning and reporting processes to increase accuracy, efficiency, and usability
• Develop and maintain management dashboards to support transparency and decision-making across relevant teams
• Support the rollout and adoption of reporting tools and dashboards across the Change & Transformation funct
  
  
  

• Supporting Project Prioritisation & Planning:
  
• Use capacity data to inform project sequencing, prioritisation, and resource allocation decisions.
• Assist in forecasting future resource needs based on pipeline analysis and ongoing demand.
  
  

What you need to have:

• Proven experience in workforce management, capacity planning, or project resource reporting.
• Analytical mindset with the ability to interpret complex data and translate it into actionable insights.
• Excellent stakeholder management skills, with the ability to collaborate effectively across teams.
• Strong organisational skills with a focus on process improvement
  
  

What makes you stand out?

• Strong proficiency in Power BI
• Knowledge of change management, project management, or transformation environments is desirable.
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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