Back to listing

RUN Service Delivery Manager

Talentmate

India

4th September 2026

2609-2618-4682

Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

Own end-to-end Run Service Delivery for custom application support environments, ensuring stable day-to-day operations and adherence to SLAs/KPIs.
Lead Incident, Problem, and Escalation Management, driving root cause analysis, post-incident reviews, and permanent fixes.
Manage stakeholders and client communications, providing service governance, performance reporting, and escalation management.
Drive operational excellence and continuous improvement, identifying trends, risks, automation opportunities, and service enhancements.
Lead large Run/Application Management teams (50-60 members), coordinating across application, infrastructure, and support teams to ensure operational readiness.

Your Profile

Overall Experience Required is only 12-18 years only needed.
Application Management (ADM/AM) & Run Operations experience with strong focus on production support and service delivery.
Custom Application Support Background in Java/.Net environments (candidate should not be primarily from SAP, Oracle, Salesforce, or other packaged application ecosystems).
ITIL Service Management Expertise across Incident, Problem, Change, SLA, and Service Continuity Management.
Leadership & People Management experience managing large teams (50-60+ members) and handling customer escalations.
Service Governance & Reporting with strong experience in SLA/KPI tracking, operational dashboards, stakeholder management, and continuous improvement initiatives.

What youll love about working here

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Job Details

Role Level:	Executive-Level	Work Type:	Full-Time
Country:	India	City:	Pune ,Maharashtra
Company Website:	https://www.capgemini.com	Job Function:	Operations Management
Company Industry/ Sector:	IT Services and IT Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.