Process Expert R2R

I. Purpose of the Role

The Process Expert R2R supports the Global Process Owner (GPO) by driving global process standardization, governance, and continuous improvement across the end-to-end R2R process, covering multiple sub-process domains.

The role ensures that process design, controls, policies, and system usage are aligned and consistently applied across geographies, while retaining flexibility to support priority areas within R2R (e.g. close, journal entries, reconciliations, intercompany, etc.).

The Process Expert acts as a key bridge between global process design and operational execution, supporting transformation initiatives, validating adherence to the global blueprint, and ensuring sustainable process improvements across R2R.

II. Roles and Responsibilities

Global Process Design & Standardization
• Define and maintain global process standards, SOPs, and control frameworks across R2R
• Design and optimize end-to-end process flows, roles, and handovers
• Maintain and evolve the R2R process taxonomy
• Identify and drive harmonization opportunities across sub-processes
Governance, Compliance & Process Adherence
• Ensure consistent application of global process standards across SSCs and regions
• Validate alignment between process, controls, policies, and systems
• Monitor and challenge local deviations / customisations
• Support internal/external audits and remediation tracking
Transformation & Change Enablement
• Support cross-R2R transformation initiatives (e.g. S/4HANA, close optimization, automation)
• Define business requirements and validate process design
• Ensure end-to-end consistency across sub-processes during transformations
• Support adoption and anchoring in service delivery
Process Performance & Continuous Improvement
• Collaborate with Data Analysts to interpret KPIs across R2R
• Identify cross-process inefficiencies and improvement opportunities
• Ensure consistency between process design and KPI definitions
• Support prioritization of improvement initiatives
Stakeholder Collaboration & Alignment
• Work closely with: 
o GPO
o Service Delivery teams (India / China / local)
o Group Finance / Controllers
o IT & Data teams
• Act as translator between business, operations and IT
• Drive alignment across regions and resolve cross-process issues

III. Skills & Competencies

Process & Finance Expertise

• Strong understanding of end-to-end R2R.
• Ability to connect: Close ↔ JE ↔ Recs ↔ IC ↔ Reporting.
• Solid accounting and control understanding.

Process Governance & Design

• Experience in:
o Process standardization
o SOP definition
o Governance models

• Ability to drive global adoption, not just design.

SAP & System Understanding

• Good understanding of SAP (preferably S/4HANA Finance).
• Ability to understand impact of process design on system behaviour.
• Not IT — but strong functional knowledge.

Transformation Mindset
• Experience in global/process transformation.
• Ability to work in ambiguity and evolving scope.
• Continuous improvement mindset.

Stakeholder Skills
• Strong influencing skills without hierarchy.
• Ability to challenge local teams constructively.
• Good communication across cultures.

Education
• Bachelor’s or Master’s degree in Finance, Accounting, or related field Experience.
• 5–10 years in R2R / Finance / Accounting roles.
• Experience in SSC / GBS / multinational environment.
• Exposure to process standardization or transformation initiatives.

Preferred Certifications

• Lean Six Sigma (nice to have).
• SAP / S4 exposure.
• Process improvement / transformation experience.