Practice Director

Area(s) of responsibility

JOB Description

• 15+ years in Oracle CX domain, with at least 5+ years in Oracle CX cloud working as pre-sales or client-facing solution architecture roles.
• Strong ability to design end-to-end CX architectures, data flows, and integration patterns.
• Hands on experience in Oracle CX cloud products like Oracle Sales Cloud / CX Sales, Sales Planning & Forecasting, Incentive Compensation (OIC), Partner Relationship Management (PRM), Marketing & Engagement (Eloqua), Oracle Service Cloud, Field Service Cloud (OFSC), Oracle Commerce Cloud (OCC)
• Experience building POCs, demo environments, and prototypes.
• Experience in latest CX technologies like Chatbots, Digital Assistant, and AI-driven service flows etc.
• Working knowledge of SaaS implementation methodology (Oracle Unified Method – OUM / True Cloud Method)
• Experience of Oracle CPQ will be a plus
• Good to have certifications Oracle CX
• Good communication, interpersonal skill, and soft skills
• Should Gather, analyze, internalize, and advocate for the customer requirements around their selling processes.
• Prior EBS experience within last 5 years is nice to have.
• Must be well versed in EBS solutioning and implementation
• Should have exposure in migrating Oracle EBS to Fusion/Cloud.