Operating Model Analyst Talent

Job Title: Operating Model Analyst

Purpose of the role

This role is not just about solution design; it’s about playing a crucial part in one of HSBC’s most ambitious transformation initiatives. You will work closely with senior leaders, shaping the future of our organisation and ensuring we are equipped to meet evolving talent needs. At HSBC, we value innovation, collaboration, and excellence, and this is your chance to be part of that journey.

Join us and be part of a team that is not only transforming how we attract and retain talent, but also setting the stage for the future success of HSBC.

At HSBC, we recognize that talent is our greatest competitive advantage. Our Enterprise Talent team is leading a multi-year global transformation, reshaping how we attract talent, the skills we prioritise, and how we engage with the world. This role is an integral part of that transformation programme. We are transforming our operating model to be more agile and follow the talent. We are deploying market-leading technologies, including SAP SuccessFactors and eightfold.ai, to deliver a seamless hiring experience. We are working on delivering an exceptional Human Hiring Experience to complement our exciting new Employer Brand. Our aim is to connect exceptional talent with the right opportunities, ensuring every hire makes an impact and secures the critical skills that will shape HSBC’s future.

We are seeking a Business Analyst to shape solutions within our Target Operating Model team. This is a unique opportunity to influence how we attract, engage, and retain talent on a global scale.

In This Role, You Will

Operating Model Analysis:

• Understand current and future state TA & Talent operating models across markets or business units.
• Translate high-level transformation ideas into structured operating model components
  
  

Data Modelling & Analysis

• Conduct cost modeling for current vs. proposed structures (FTEs, location mix, outsourcing vs. in-house, etc.).
• Model team capacity, productivity metrics, and role design
• Provide scenario analysis to show financial implications of model choices.
  
  

Business Case Development

• Build, maintain and support monitoring a financial business case to support transformation
• Partner with finance and People teams to validate assumptions and align with strategic objectives.
  
  

Presentation & Concept Design

• Translate conceptual ideas into clear, visual presentations for executive and project stakeholder consumption.
• Build slides/storyboards to support model narratives and business case delivery.
  
  

To Be Successful You Will

• Strong analytical skills with experience in workforce or operating model design.
• Proven expertise in Excel (modelling) and PowerPoint (visual storytelling).
• Understanding of TA/Talent metrics, service delivery models, and organizational design principles.
• Ability to collaborate across PGC, Finance, and Strategy teams.
• Prior exposure to transformation programs, especially in People Teams or TA/Talent, is a plus.
  
  

Excellent Excel Skills – As They Will Be Needing To

• Develop, own, and manage a complex financial business case
• Develop, own, and manage relevant FTE mapping, sizing, and demand planning documentation
  
  

Great insights and eye for detail – as they will be needing to:

• Undertake data analysis from multiple sources, drawing data insights / joining dots to understand impacts (risk, issues, dependencies)
• Be confident in working with large sets of data
• Experience in challenging and validating data
  
  

Excellent PPT Skills – As They Will Be Needing To

• Prepare executive level packs re: for updates, briefings, weekly programme meetings, OD designs
• Be able to tell a story through their ppt skills
  
  

Confidence and willingness to lead, own and drive the work which they have been empowered to develop–

• We are small / lean team so therefore we need individuals who are proactive, hungry to get stuck in and execute at pace – not shy to ask questions to make this happen
• Be curious and have a willingness to learn
• Not afraid to challenge
  
  

Hsbc.com/careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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