Network Management Systems Adminstrator Developer

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

We’re looking for an NMS Administrator & Developer to own and evolve our LogicMonitor-based observability stack. You’ll drive platform administration, custom LogicModule development, automation, and integrations that improve uptime, performance visibility, and incident response.

What you’ll do and how you’ll have an impact

• Administer LogicMonitor at scale: devices, groups, collectors, RBAC, maintenance windows, and alert deduplication
• Build visibility: design high-signal dashboards and reports for real-time performance, availability, and capacity
• Tune signal-to-noise: implement alert policies, thresholds, and escalation paths that reduce false positives
• Develop LogicModules: customize DataSources/EventSources/PropertySources for our environments and use cases
• Automate and integrate: build scripts and workflows (Python, PowerShell, Groovy, Bash); integrate with ITSM (e.g., ServiceNow) and other tools via API
• Ensure coverage: extend monitoring across on‑prem, cloud, and hybrid (AWS, Azure, GCP)
• Partner and support: enable Network Ops, Product, Infra, Security, and Customer teams with best practices and tooling
• Govern and document: maintain standards, access controls, runbooks, and change documentation; track platform health and roadmap
• Continuously improve: stay current on LogicMonitor features and observability best practices; drive platform optimizations
  
  

• 5+ years in NMS/observability administration and development, including 3+ years with LogicMonitor or a comparable platform
• Hands-on expertise with LogicMonitor: collectors, alerting/escalations, dashboards/reports, LogicModule development, and API usage
• Scripting for automation and integration: Python, PowerShell, Groovy, or Bash
• Solid foundation in networking (TCP/IP, routing, switching, VLANs, firewalls) and monitoring principles
• Experience monitoring cloud infrastructure (AWS, Azure, GCP)
• Bonus: exposure to Splunk, Nagios, SolarWinds, or similar tools
• Strong troubleshooting, analytical, and communication skills; able to work autonomously in a fast-paced, collaborative environment