Manager_SERVICES SPECIALIST - VOIS

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking an experienced specialist to support and maintain telecom service applications deployed in cloud‑native environments. The role involves proactive monitoring, incident management, vendor collaboration, documentation, and continuous improvement of high‑availability telecom services. Individuals with deep expertise in cloud‑native technologies, voice and data networking, scripting, and multi‑vendor engagement will be well‑suited for this opportunity.

What You’ll Do

Support and maintain service applications deployed on cloud‑native platforms (VNF/CNF).Collaborate with vendors such as Nokia, CelFocus, HP and ComTech, alongside internal development teams, to resolve technical issues and ensure timely restoration of services.Ensure high availability and optimal performance through proactive monitoring and structured incident resolution.Participate in a 24x7 on‑call rotation to ensure uninterrupted service assurance.Manage vendor SLAs, audits and compliance adherence.Contribute to new service introduction, testing and rollout in cloud‑based environments.Conduct root cause analysis for service disruptions and apply corrective actions.Prepare and maintain operational documentation, configurations and troubleshooting guides.Share knowledge with colleagues and frontline teams to strengthen operational capability.Stay adaptable to evolving technologies such as NFV, SDN and Cloud IMS.

Who You Are

Skilled in cloud‑native service applications (VNF/CNF) with hands‑on operational experience.Strong understanding of core voice and data networking (IMS, CS Core, EPC).Familiar with virtualisation and containerisation tools such as VMware, OpenStack, Kubernetes and Docker.Knowledgeable in telecom protocols including SIP, Diameter, SS7, SIGTRAN and HTTP/S.Experienced in multi‑vendor environments and stakeholder management.Proficient in Linux OS and scripting (Python/Bash preferred).Analytical, solution‑oriented and capable of clear communication in diverse teams.Holds a Bachelor’s degree in Telecommunications, Electronics or Computer Engineering.Brings 8–12 years’ experience in telecom services operations, preferably cloud‑native.Possesses relevant networking/cloud certifications (e.g., CCNA/CCNP, Kubernetes, VMware) – desirable but not mandatory.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Whats In It For You

Opportunities to work with advanced cloud‑native telecom technologies across multi‑vendor ecosystems.Exposure to large‑scale service operations, enabling growth in cloud, virtualisation and next‑generation network platforms.Collaboration with global teams and industry‑leading partners.Continuous learning in critical areas such as NFV, SDN, IMS and automation.A supportive environment that values knowledge sharing, innovation and professional development.

What Skills You Will Learn

Deepening expertise in cloud‑native telecom technologies (VNF/CNF).Enhanced proficiency in containerisation, virtualisation and orchestration tools.Stronger analytical and problem‑solving skills through complex incident handling.Effective collaboration across multi‑vendor and cross‑functional environments.Advanced understanding of telecom protocols, automation and service assurance methodologies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, its our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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