Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Lead Technical Program Manager

Overview

Job Description Summary

As part of an exciting, fast paced environment developing “Dispute” solutions for Mastercard, this position demands highly Motivated scrum master to run scrum teams and partners with product stakeholders to deliver the overall objectives of project/program.

• Are you interested in re-defining how MasterCard does Dispute management?
• Have you ever worked on development aspects of a product on global scale?
• Are you motivated to stay on the cutting edge of technology?
  
  
  

• Provide leadership and oversight on various projects of complex nature. Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones.
• Ensure methodology compliance and manage resolutions, reporting to management when necessary.
• Ensure timely and accurate communication with project staff throughout the life cycle of the project. Monitor and manage the project budget. Must be familiar with the system’s scope and project objectives, as well as the role and function of each team member in order to effectively coordinate the activities of the teams. Identify and monitor project risks.
• Regularly communicates to senior management regarding the status of specific project deliverables.
• Provide input into new products, processes, standards or plans in support of the business.
• Effectively lead the feature team to align with the business objectives, project schedule, and project budget.
• Effectively deal with difficult situations. Help develop solutions to complex problems.
  
  
  

• Proficient in Agile practices (preferable scaled agile) and process.
• An advocate of agile culture within the team and should be able to keep control on the various agile parameters like velocity, burn charts, exception reports etc.
• Effectively communicate with relevant Agile roles/teams to remove the impediments for “Scrum/Feature” teams
• Listening, oral, written and presentation skills and effective interpersonal skills.
• Organizational and planning and multi-tasking skills..
• Strong leadership, interpersonal, relationship-building and negotiation skills required with a solid track record for developing internal and external relationships.
• Demonstrate ethics and values to generate high team trust.
• PMP and SAFE certified would be a plus.
  
  
  

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.