Key Account Manager

About Us

nCircle Tech Private Limited (Incorporated in 2012) empowers passionate innovators to create impactful 3D visualization software for desktop, mobile and cloud. Our domain expertise in CAD and BIM customization is driving automation with the ability to integrate advanced technologies like AI/ML and AR/VR, which empowers our clients to reduce time to market and meet business goals. nCircle has a proven track record of technology consulting and advisory services for AEC and Manufacturing industry across the globe. Our team of dedicated engineers, partner ecosystem and industry veterans are on a mission to redefine how you design and visualize.

Job Description

Role: Account Manager

Experience Required: 5 to 8 Years

Location: Hinjewadi Phase 1, Pune

About Role

We are seeking an experienced and proactive Account Manager with a strong background

in managing clients within the AEC/BIM software development domain. The ideal

candidate will be responsible for nurturing long-term customer relationships, understanding

project requirements, collaborating with internal teams, and ensuring successful delivery of

software development projects tailored to AEC/BIM workflows.

This role requires a combination of client management, technical understanding of

BIM/AEC processes, and software project coordination

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned clients from the AEC/BIM industry.
• Build, maintain, and strengthen long-term client relationships.
• Understand client goals, workflows, BIM standards, and project requirements.
• Conduct regular review meetings, presentations, and business discussions with
  
  

clients.

Project Coordination

• Work closely with software development, product, QA, and design teams to ensure
  
  

project success.

• Translate client needs into clear technical requirements and project briefs.
• Track project progress, deliverables, and timelines, proactively resolving roadblocks.
• Ensure seamless communication and alignment between internal teams and clients.
  
  

Business Growth & Upselling

• Identify upsell and cross-sell opportunities based on client needs.
• Contribute to account growth strategies and revenue targets.
• Prepare proposals, SOWs, and contracts in collaboration with leadership teams.
  
  

Issue Management

• Manage client escalations and ensure timely resolution of issues.
• Monitor client satisfaction and take proactive steps to improve it.
• Maintain documentation related to projects, decisions, and client interactions.
  
  

Reporting & Analytics

• Provide weekly/monthly account status reports to management.
• Analyse account performance, financial health, and customer usage trends.
• Maintain CRM records accurately and consistently.
  
  

Required Skills

• Bachelor’s degree in Business, Engineering, Architecture, or related field.
• 5–8 years of experience in account management or sales, preferably in the AEC
  
  

industry.

• Strong understanding of the AEC project lifecycle and stakeholder dynamics.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to travel as needed.
  
  

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