Iseries Production Support Software Engineer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer

In this role, you will:

• Own technical design and delivery for IBM i initiatives, ensuring solutions are secure, resilient, and supportable.
• Provide day-to-day technical direction to developers (coding standards, design reviews, estimation, and prioritisation).
• Lead root-cause analysis for major incidents and drive permanent fixes (problem management).Work with DB2 for i (SQL, performance tuning, indexing strategies, locking/journalling considerations).
• Apply IBM i operational concepts: subsystems, job queues, output queues, work management, and scheduling.
• Implement robust exception handling, logging, and recovery patterns to improve operational resilience.
• Provide L3 production support and technical oversight for L2 teams; participate in on-call/major incident support as required. Drive stability improvements through trend analysis, defect prevention, and proactive monitoring enhancements.
• Own release readiness: deployment planning, back-out strategies, post-release validation, and production sign-off.
• Enable and consume integrations using API concepts (REST/JSON), service enablement patterns, and middleware where relevant. Ensure integrations are observable and supportable (logging, alerts, error handling, retries).
• Preferred - Build automation using Python (or similar) for migration, operational tasks, reconciliation, reporting, and validation.
• Good to have - Explore AI-enabled improvements (e.g., log analytics, anomaly detection, incident triage support) in collaboration with platform/tooling teams.
• Promote CI/CD and test automation practices for IBM i delivery where tooling supports it.Lead technical delivery in Agile (Scrum/Kanban): refinement, estimation, sprint planning, and continuous improvement.

To be successful in this role :

• 5+ years hands-on experience with IBM i / iSeries / AS400 in enterprise environments.
• Strong development experience in RPGLE (Free), CLLE (COBOL a plus depending on estate).
• Strong DB2 for i capability: SQL, performance tuning, data modelling concepts, and troubleshooting.
• Proven track record in production support, troubleshooting, and major incident/root-cause analysis.
• Solid understanding of exception handling, resilience patterns, and operational controls.
• Working knowledge of API usage and integration concepts (REST, JSON, authentication basics).
• Strong analytical and communication skills—able to translate complex technical issues into clear actions and decisions.
• Exposure to AI/ML concepts or practical AIOps use cases. Experience leading data migration programmes (ETL, reconciliation, cutover). Python scripting and automation experience.
• Good to have - Experience modernising IBM i applications (service enablement, refactoring, hybrid integration). Familiarity with DevOps practices, version control (Git), and automated testing approaches.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India