Head - NoC And Field Operations
Talentmate
India
26th September 2026
2609-6802-124
Job Description
| Key Relationships/Key Customer | External: MS Partners, Network OEMs such as Nokia, Cisco, UTStar, Tejas, ECI etc. | |
| Internal : SME, LE and Carrier BU, Network Engineering, Service Assurance, Finance, IT, HR | ||
| Span of control: | Geographic : National Sub-Functions: NOC, Central Operations, Field Operations, Network Security |
|
| No. of reports (direct & indirect)- if any : (>1000 outsourced/ indirect headcount) While the execution layer is currently outseourced , the Head - Network operations can develop strategies to detremine the best way forward for us to realise our Network Performance objectives | ||
| Why position exists? | Ensure "best-in-class" Network performance of the Tata Tele Business Services telecom Network as it executes its vision of USD1Billion powered by smart digital solutions, omni-channel go to market and industry leading custoemr experience | |
| Key Result Areas | Network Opex < 725Cr. in FY 27 | |
| Service Delivery as per CRDD | ||
| Network Customer Complaint Index (CCI) < 7.5 | ||
| Open Network Faults >24 hrs to be <100 | ||
| Responsibilities | Responsible for Service Delivery, Network Performance SLA/ KPIs incl. Availability, MTTR, and Latency etc. | |
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| MS Partners,TP Providers , IRU, and OEM AMC Management and Governance | ||
| Network Operations Audits, Assets and Security Management | ||
| Nework Operations MIS, dashboards and MS Partners, customer, and business escalation management | ||
| Necessary | Preferred | |
| Skills/ Capabilities and competencies | Thorough knowhow of Enterprise Networks & underlying infra, fiber and transport technologies like OTN, DWDM, ASON, PTN & SDH. Knowledge of IP/ MPLS, packet networking, and Internet. | CCNA/ CCIE |
| Excellent understanding of Voice systems such as IMS, NGN, SBC and MGW. | Virtualization and Cloud technologies | |
| Business/ commercial acumen to select, operate & manage in-house/ outsourced ops. | ||
| Good vendor managenemnt skills | ||
| Qualification | BE (ECE/ Telecom/ EEE) | ME/ MBA |
| Overall Work Experience | ||
| Essential Requirement | 25+ years managing network operations in a carrier grade telco/ ISP | Management of Voice, Data, and Internet operations of Enterprise and Retail Customers |
| Experience in management of large teams | ||
| Behavioural Attributes | High degree of reslience, process orientation, strong discipline, and positive attitude. | |
| Prefered Industry | Telecom/ ICT |
Job Details
| Role Level: | Executive-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Pune ,Maharashtra |
| Company Website: | http://www.tatatelebusiness.com | Job Function: | Field Sales & Outdoor Services |
| Company Industry/ Sector: |
Telecommunications | ||
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