Guest Service Associate - Housekeeping (225-720)

As a Guest Service Associate in Housekeeping, you play a pivotal role in ensuring our guests have a memorable and comfortable stay. Your primary responsibility is to maintain the cleanliness, order, and aesthetics of guest rooms and public spaces. This position requires a keen eye for detail, excellent customer service skills, and a strong work ethic. You are often the first point of contact for guests with housekeeping requests and will need to address and resolve issues promptly and professionally. As a Guest Service Associate, you are responsible for upholding the standards of our establishment and contributing to positively impacting the guest experience.

Responsibilities

• Clean and service assigned guest rooms and ensure all amenities are restocked.
• Inspect rooms for compliance with health and safety standards consistently.
• Communicate effectively with guests to resolve any housekeeping inquiries or complaints.
• Report any maintenance issues or damages to the appropriate departments immediately.
• Provide courteous and efficient service to guests while ensuring privacy and security.
• Organize and restock housekeeping carts with necessary supplies and linens daily.
• Collect and dispose of trash, while following waste management protocols diligently.
• Adhere to the standard operating procedures and daily checklist accurately and thoroughly.
• Assist in the inventory management of linens, cleaning supplies, and guest amenities.
• Coordinate with the front desk on room status and guest needs timely and efficiently.
• Assist in training and mentoring new housekeeping staff and temporary workers as required.
• Participate in departmental meetings and training sessions to improve service quality.

Requirements

• High school diploma or equivalent, with further education in hospitality preferred.
• Previous experience in a housekeeping role in a hospitality setting is preferred.
• Strong attention to detail and a commitment to ensuring quality service.
• Effective communication skills and ability to interact with diverse guest profiles.
• Physical ability to perform housekeeping tasks, including lifting and bending.
• Ability to work flexible hours, including weekends and holidays, as required.
• Proficiency in basic housekeeping equipment and cleaning tools is essential.