Field Service Engineer Mumbai Pune

Position Summary

As a Field Service Engineer, you are responsible for supporting the needs of our clients in Maharasthra, which directly impacts patient health and overall well-being. You perform preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on various mechanical, electro-mechanical, and electronic units. You interact with customers and dealers on a daily basis and complete administrative requirements as required. Also, you will support and assist in the training of dealers’ service personnel and assist Service Manager in Customer Education Programs.

As this is a territory-based position with travelling within your designated territory, ideally you are based in Mumbai or Pune.

If you are customer focused and want to work to build a world-class service organization, equipped with experience in medical equipment maintenance and are willing to travel for job purpose – read on!

What You Will Do

• Perform preventive and corrective maintenance required on STERIS and related product lines. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Maintain and build a very good working relationship with the Service team members, Region Manager, Service Manager, and Sales Team and advice on the activities and changes related to sales opportunities in the territory
• Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization. Communicate activities to customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded. Actively seek continuing education opportunities to reinforce and support STERIS overall Sales & Service strategies
• Supporting dealers in response to customer and sales questions regarding equipment operation and performance
• Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols
• Assist and Conduct Dealer Service Training and End User training

The Experience, Skills and Abilities Needed

• Diploma or Bachelor’s Degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field
• Adequate years of field working experience in hospital and medical equipment servicing and maintenance
• Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Comfortable working in environment that requires Personal Protective Equipment (PPE)
• Enjoy travelling and visiting customers

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