FandA Senior Admin Assistant

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The F&A Senior Admin Assistant will be responsible for daily/weekly/monthly tasks to be performed within the agreed deadlines. The position requires a thorough understanding of above-mentioned processes and will need to coordinate with the offshore team to complete all the tasks which are within scope of the Pune team. He/she will be responsible for validating adjustments in the system and providing inputs to improve overall process deliverables. He/she must responsibly coordinate and work together in a team.

Key Accountabilities

• Research customers’ shipping information to determine the root cause of discrepancy.
• When cause of discrepancy is identified, problem solving, analytical skills will be used to determine appropriate course of action.
• Detailed emails may be required for proper documentation
• Use of various software packages may be needed for processing of adjustments for invoices
• Proactive follow up with internal and external customers may be needed to eliminate future discrepancies.
• Process corrections timely and accurately utilizing proper methods.
• Must meet above minimum acceptable requirements for both quantity and quality elements on a consistent basis.
• Providing customer specific information.
• Calculate and process large and complex adjustments with appropriate reasoning and research skills.
• Europe Billing experience preferred.
  
  

• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Analytical & Problem-solving skills.
• Must possess advanced reasoning and research skills.
• Decision making skills.
• Excellent typing speed for data entry.
• Must be customer focused.
• Need to comprehend and cater to respective email requests accordingly.
• Eye for detail and must meet stiff deadlines.
• Self-driven.
• Strong customer orientation to understand customer services issues.
• Knowledge of MS Office.