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executive

Talentmate

India

19th October 2026

2610-6121-2548

Job Description

Handle inbound customer interactions via webchat and digital channels.
Complete customer authentication and verification processes accurately.
Investigate customer accounts, identify root causes, and provide appropriate resolutions.
Resolve customer enquiries related to billing, payments, account management, services, products, and complaints.
Take end-to-end ownership of customer issues until closure.
Collaborate with back-office teams, SMEs, and specialist functions to resolve complex cases.
Raise and track service requests, complaints, and general enquiry cases as required.
Utilize knowledge management systems, AI tools, and workflow platforms to support effective resolution.
Maintain accurate customer records and interaction notes.
Adhere to regulatory, compliance, and data protection requirements.
Meet defined productivity, quality, customer satisfaction, and service level targets.
Identify recurring customer issues and provide feedback to support process improvements and reduce failure demand

Responsibilities

Technical Skills

Strong written communication skills.
Excellent typing and multitasking abilities.
Proficiency in Microsoft Office applications.
Ability to navigate multiple systems simultaneously.
Experience using CRM and customer service platforms.

Behavioral Competencies

Customer-centric mindset.
Problem-solving and analytical skills.
Attention to detail.
Strong decision-making capability.
Adaptability and resilience.
Collaboration and teamwork.
Ownership and accountability.

Qualifications

Graduate or equivalent qualification preferred.
Minimum 1 year of customer service experience preferred.
Experience in webchat, contact center, or digital customer support environments is desirable.
Utilities, energy, banking, telecom, or service industry experience is an advantage

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	India	City:	Pune ,Maharashtra
Company Website:	http://www.exlservice.com	Job Function:	Administrative Support
Company Industry/ Sector:	Business Consulting and Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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